Shopping experiences are not only how consumer acquires goods but also how the experiences\nfulfill pleasure and happiness. This study examines the store environments (physical facilities,\ndisplay of product and point of purchase) that could influence emotional responses (positive\nemotion and satisfaction) and repurchase intention. This study employed 260 customers of\ngrocery stores in Surabaya, Indonesia. The results show that physical facilities affect\nsatisfaction. Display of product and point of purchase have influence positive emotions.Positive emotion gives impact to customer satisfaction, then in turn satisfaction affect\nrepurchase intention. However, positive emotion was not influence repurchase intention,\nsignificantly.
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